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Student support

Email support@prepinn.com for account help, payment or access questions, and privacy requests. Use your registered email where possible so we can locate the right account.

Email Prepinn support

Help us find the issue

For an order question, include your order number. Payment receipts are reviewed within 24 hours of submission; that review window is not a promise about refund-processing time.

For a test issue, include the paper title, question number when relevant, and a short description of what happened. Signed-in students can also use Report question or Report an issue on the website.

Never send passwords, verification links, wallet PINs, OTPs or banking passwords. Crop unrelated balances and transactions from any screenshot.

Owner and policies

Prepinn is owned and operated by Muhammad Ahmad in Pakistan.